FAQ's

What materials are used in your products?

Our jackets and bags are crafted using high-quality genuine leather and carefully selected materials to ensure durability and comfort. Each product is designed with attention to detail so that customers receive items that are both stylish and long-lasting. The inner lining and trims are chosen to provide a premium feel while maintaining everyday practicality and reliability.

How long does shipping take?

Shipping times may vary depending on the destination and courier service. Orders are generally processed shortly after confirmation and dispatched through trusted delivery partners. Once your order has been shipped, you may receive updates regarding the delivery status so you can stay informed about the progress of your shipment.

Do you offer returns or exchanges?

Yes, Feel n Look provides a return and exchange option according to our policy guidelines. If a product does not meet your expectations, you may request a return or exchange within the eligible period after receiving the item. The product should remain unused and in its original condition with packaging for the request to be processed.

How can I track my order?

Customers can track their orders through the order tracking information provided after shipment. Tracking details help you monitor the location and delivery progress of your package. If you need assistance with tracking, you can also contact our support team for updated information regarding your shipment.

Are your leather products genuine?

Yes, our jackets and bags are made using imported genuine leather designed to offer durability and a premium look. Each product goes through careful selection and finishing to ensure that customers receive high-quality items that combine modern style with long-lasting performance.

How can I contact customer support?

If you need assistance regarding your order or products, you can contact our customer support team directly. Our team is always ready to help with inquiries related to orders, shipping, returns, or general information.

Phone: 03363443951
Email: ecom.feelnlook@mail.com

Can I cancel my order after placing it?

Order cancellation may be possible if the request is made before the order has been processed or shipped. If you wish to cancel an order, it is recommended to contact our support team as soon as possible so they can assist you with the request.

How should I care for my leather products?

To maintain the quality and appearance of your leather products, it is recommended to store them in a cool and dry place away from direct sunlight or moisture. Cleaning should be done using a soft cloth or specialized leather care products to preserve the material and keep it looking new.